Acceptance of Terms

By accessing or using this website (the “Site”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use the Site.

About FIRSTCALL Plumbing

The Site is operated by FIRSTCALL Plumbing (“we,” “us,” or “our”). Our services are provided in Kentucky and surrounding service areas as available.

Services, Estimates, and Scheduling

• Service Requests: Submitting a form or calling us does not guarantee availability or immediate service. We will confirm scheduling based on technician availability.
• Estimates: Any estimates provided via phone, email, text, or the Site may be preliminary and may change after an on-site inspection, scope review, or discovery of additional issues.
• Changes/Cancellations: Please notify us as soon as possible if you need to reschedule or cancel an appointment.

Emergency Services Disclaimer

If you believe you have a plumbing emergency, please call us directly. Online form submissions may not be monitored continuously and should not be relied on for urgent matters.

User Communications

When you contact us through the Site, phone, email, or other channels, you agree to provide accurate information. You are responsible for the content you submit and for maintaining the confidentiality of any information you share.

SMS/Text Messages and Phone Calls

If you provide your phone number, you may receive calls and/or text messages related to your request, appointment scheduling, service updates, and customer support. Message and data rates may apply depending on your mobile plan.

You can request that we stop non-essential messages by contacting us using the information in the “Contact Us” section below.

Website Use and Prohibited Activities

You agree not to use the Site to:

• Violate any applicable law or regulation
• Attempt to gain unauthorized access to the Site, servers, or systems
• Transmit malicious code, spam, or harmful content
• Interfere with the Site’s operation or security
• Misrepresent your identity or submit false information

Intellectual Property

The Site and its content (including text, logos, graphics, images, and design) are owned by or licensed to FIRSTCALL Plumbing and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or use content from the Site without our prior written permission, except for personal, non-commercial use.

Third-Party Links

The Site may include links to third-party websites or services for convenience. We do not control those third-party sites and are not responsible for their content, policies, or practices. Accessing third-party links is at your own risk.

Disclaimer of Warranties

The Site is provided on an “as is” and “as available” basis. We make no warranties or representations about the accuracy, completeness, reliability, or availability of the Site or its content.

Limitation of Liability

To the maximum extent permitted by law, FIRSTCALL Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Site.

Indemnification

You agree to indemnify and hold harmless FIRSTCALL Plumbing from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

Privacy

Your use of the Site is also subject to our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and share information.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page and will be effective as of the updated “Last Updated” date.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles.

Contact Us

If you have questions about these Terms, please contact us: