Information We Collect

A. Information you provide to us

When you contact us by phone, email, or through our website forms, we may collect:

• Name
• Phone number
• Email address
• Service requested (e.g., “Water Heater Installation & Replacement”)
• Message/details you submit about your issue or project

B. Information collected automatically

When you visit our website, we (or our service providers) may automatically collect:

• IP address
• Browser type and device information
• Pages viewed, time on site, referring/exit pages
• Approximate location (city/state) derived from IP

C. Cookies and similar technologies

We may use cookies or similar tools to help the website function, understand traffic, and improve performance. You can control cookies through your browser settings.

How We Use Information

We use collected information to:

• Respond to inquiries and schedule service appointments
• Provide customer support and communicate about your request
• Improve our website, services, and user experience
• Maintain safety, prevent fraud, and protect our business
• Comply with legal obligations

How We Share Information

We do not sell your personal information. We may share information:

• With vendors/service providers that help operate our website, communications, or business systems (only as needed)
• If required by law, subpoena, court order, or other legal process
• To protect rights, safety, and security of our customers, employees, and business
• In connection with a business transfer (e.g., merger, acquisition), where permitted by law

Data Retention

We keep personal information only as long as reasonably necessary to:

• Respond to your request and provide services
• Maintain business records
• Meet legal, tax, or compliance requirements

Your Choices and Rights

Depending on your location and applicable law, you may request to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete certain information (subject to legal/operational exceptions)

You may also request that we stop contacting you for non-essential communications.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Do Not Track

Some browsers offer “Do Not Track” settings. There is no universally accepted standard for responding to these signals, so our website may not respond to them.

Security

We use reasonable administrative and technical safeguards to protect information. However, no website or transmission is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or want to request access/correction/deletion of your information, contact us: